After six years on FiOS, the parents decided it was time to move on – rates up, customer service non-responsive (it’s difficult for older people to deal with fast-talking jargon-spilling agents on the phone).
So they moved to the other choice, Optimum.
Oh, the Internet is fast, and the TV works ok. But there’s a little problem of moving a phone line. Or really, just a phone number. And on that simple issue, Optimum can’t manage. So far, it’s taken eight phone calls (over three hours aggregate on hold)… and we’re still not there.
The latest (as of 1/7/2019) is that 1) we need another phone line(?); 2) that will add $15 to the monthly charges; 3) they need to install a second modem(???), and 4) they scheduled the appointment without bothering to tell us about it (found out via a call in to them).
So… as of now, we’re waiting. I’ll update this when there’s a resolution.