Blowing in the wind

As mentioned before, in January my parents switched over to Optimum for TV/Internet/Phone. It’s been quite the journey thus far.

First there was the substantial delay in getting a phone number ported over. Then in late February the TV began to pixelate like mad – and after a flurry of calls and resets and two different service visits, the drop line (from pole to house) was replaced – and it seemed all was well.

Yesterday saw high winds (25 mph sustained, gusting to 50) for several hours, and service became unreliable, before ceasing entirely around 10pm. Checking Optimum’s [useless] website via cell service showed “all is well” in the system. This morning, under clear skies and a near-calm situation, service has returned.

In class I used to joke with a name of “Optimum Offline” – I’m beginning to realize my business experience with the company bears little resemblance to the travails of the residential consumer.